Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you create an account, complete a transaction, or contact us for support. This includes:

• Personal Identifiers: Name, email address, phone number, and physical address.
• KYC Documents: Government-issued ID, BVN (Bank Verification Number), and facial biometrics for identity verification.
• Financial Information: Bank account details, cryptocurrency wallet addresses, and transaction history.
• Device Information: IP address, device type, and operating system version.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process transactions and send related information.
• Verify your identity and prevent fraud or money laundering.
• Send technical notices, updates, and support messages.
• Communicate with you about products, services, and promotions.

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service Providers: Vendors who perform services on our behalf (e.g., identity verification partners, cloud hosting).
• Compliance: Regulatory bodies and law enforcement when required by Nigerian law.
• Consent: With your explicit consent for specific marketing or partnership initiatives.

4. Data Security

We implement military-grade encryption and strict security protocols to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We recommend using strong passwords and enabling two-factor authentication (2FA).

5. Your Data Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to access, correct, or request the deletion of your personal data. You can exercise these rights directly through the app settings or by contacting our data protection officer.

6. Cookies and Tracking

We use cookies and similar tracking technologies to analyze how you use our platform and to personalize your experience. You can control cookie settings through your browser or device preferences.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our privacy team at privacy@bluucash.com.